FAQs
Ordering
How far in advance do I need to place an order?
We encourage you to place an order as early as possible, as we are usually booked up 2-3 weeks in advance.
IF there are delivery slots available (which will be shown at Checkout), we will require a minimum of 4 days' notice. For bespoke orders like large corporate orders or celebration cakes, we will require at least a week.
If you require anything urgently, please email contact@pandanbakery.com and we will try our best to accommodate as there may be a chance we could deliver within 72 hours.
Delivery
What are your delivery charges?
For courier (DPD delivery), delivery charges start at £8 for pineapple tarts and peanut cookies, £12 for all other items. A full list of items available for nationwide delivery can be found here.
We charge a flat rate for London delivery, depending on postcode:
- £6 per delivery for the green postcodes (W3 - W6, W12, NW10)
- £8 per delivery for the yellow postcodes (WC, W1, W2, W7-W11, W13, W14, EC, N1, NW1, NW6, NW8, SE1, SW1, SW3, SW5 - SW7, SW10, SW11, SW13 - SW15, SW18, TW7-TW9, UB1, UB2, UB6)
- £10 per delivery for the blue postcodes (E1, E1W, SE11, SW4, SW8, SW9, SW12)
- £12 per delivery for the purple postcodes (E2, E3, E8, E9, E14, SE10, SE13 - SE17, SE4, SE5, SE8)
For delivery outside of these area there may be an increase in the charge, but you will be advised of the exact amount before you need to pay for your order.
Can you deliver outside London?
We can send certain products via courier across the UK. A full list of items available for nationwide delivery can be found here.
Can I collect my order in person instead?
You may collect in person either from Acton Central Overground Station (Churchfield Rd, W3 6BS) or from our Saturday market stall in Church Square, Putney (SW15 1SN). Please contact us to find out where our next market will be.
When do you deliver?
Within London: we deliver on Tuesdays, Thursdays, Saturdays and some Sundays.
Nationwide: Courier orders are despatched with Tuesday - Thursday with DPD Next Day Delivery, for delivery Wednesday - Friday.
If you need your order delivered for a specific, non-standard date, please write your request in the Order Notes, and hopefully we will be able to accommodate!
Products
Do any of your products contain nuts?
Nuts are present in some of our products, most notably our almond cookies, peanut cookies and macarons. All our products are made in an environment that may contain nut traces.
Are any of your products dairy-free?
Yes. All our plain chiffon sponges are dairy-free. Additionally, our Ang Ku Kuih, Pulut Inti, Peanut/Almond cookies, Bingka Ubi Kayu, Kuih Lapis, Kuih Talam are all dairy-free.
As dairy products are less common in South-East Asian cuisine, many traditional Malaysian use coconut milk or oil instead of the dairy often found in Western cakes and desserts.
Are any of your products gluten-free?
Yes. Our Ang Ku, Bingka Ubi, Kuih Lapis and Seri Muka are gluten-free. We can also make gluten-free Chiffon Sponges and celebration cakes upon request.
Do you make vegan or egg-free cakes?
All of our Chiffon Sponges, Celebration cakes and cupcakes do contain egg. Our egg-free and dairy-free products are Ang Ku Kuih, Kuih Lapis, Pulut Inti and Kuih Talam. We can make our peanut and almond cookies egg-free/vegan upon request.
Does glutinous rice contain gluten?
No. Its name comes from its consistency rather than anything else. It does not contain gluten.
Are your eggs free-range?
Yes, all the eggs used in our products are free-range.
Can you personalise cakes/cupcakes?
Of course! We are happy to decorate cakes and cupcakes for celebrations for a small charge.
What sort of Celebration Cakes can you do?
Although we are keen to showcase pandan cakes, we are happy to make celebration cakes to your specifications. Just contact us with what you would like, and we will get back to you with a quote.
If you would like to see examples of past orders, please have a look at our Cake Gallery.
Popular cake flavours we have done include:
- Victoria Sponge
- Red Velvet
- Lemon and Elderflower
- Biscoff
- Coffee and Walnut
- Pistachio, White Chocolate & Raspberry
What size cake do I need?
We recommend using the below portion guidelines for our cakes, which are all round cakes with three-layers of sponge. Of course, this is just a rough guide as the actual size of cake needed will depend on how hungry your guests are!
- 6″ – serves 6-8
- 8″ – serves 12-14
- 10″ – serves 20-25
- 12″ – serves 30-35
