Ordering & Product FAQs


How far in advance do I need to place an order?
We encourage you to place an order as early as possible, as we are usually booked up 2-3 weeks in advance.

IF there are delivery slots available (which will be shown at Checkout), we will require a minimum of 4 days' notice. For bespoke orders like large corporate orders or celebration cakes, we will require at least a week.

If you require anything urgently, please do contact us and we will try our best to accommodate as there may be a chance we could deliver within 72 hours.


Are any of your products nut-free?
Most of our products do not contain nuts within the ingredients, HOWEVER, all our products are made in the same kitchen and therefore may contain traces of tree nuts and peanuts. We cannot guarantee any product is totally nut-free. 

​Are any of your products dairy-free?
Yes. As dairy products are less common in South-East Asian cuisine, many traditional Malaysian use coconut milk or oil instead of the dairy often found in Western cakes and desserts.

All our plain chiffon sponges are dairy-free. Additionally, our Ang Ku Kuih, Pulut Inti, Peanut/Almond cookies, Bingka Ubi Kayu, Kuih Lapis, Kuih Talam are all dairy-free.

Are any of your products gluten-free?

Yes. Our Ang Ku, Bingka Ubi, Kuih Lapis and Seri Muka are gluten-free. We can also make gluten-free Chiffon Sponges and celebration cakes upon request.

​Do you make vegan or egg-free cakes?
All of our Chiffon Sponges, Celebration cakes and cupcakes do contain egg.  Our egg-free and dairy-free products are Ang Ku Kuih, Kuih Lapis, Pulut Inti and Kuih Talam. We can make our peanut and almond cookies egg-free/vegan upon request.

Does glutinous rice contain gluten?
No. Its name comes from its consistency rather than anything else. It does not contain gluten.

Are your eggs free-range? 
Yes, all the eggs used in our products are free-range.

Are your products halal? 
We do not use halal-certified ingredients in our products. That said, we do not use gelatine or lard in any products, but we do use butter and vanilla extract. 

Can you personalise cakes/cupcakes?
Of course! We are happy to decorate cakes and cupcakes for celebrations for a small charge.

​What sort of Celebration Cakes can you do?
Although we are keen to showcase pandan cakes, we are happy to make celebration cakes to your specifications. Just contact us with what you would like, and we will get back to you with a quote.
If you would like to see examples of past orders, please have a look at our Cake Gallery.

Popular cake flavours include:

  • Victoria Sponge
  • Red Velvet
  • Lemon
  • Biscoff
  • Coffee and Walnut
  • Pistachio, White Chocolate & Raspberry

What size cake do I need?
We recommend using the below portion guidelines for our cakes, which are all round cakes with three-layers of sponge. Of course, this is just a rough guide as the actual size of cake needed will depend on how hungry your guests are!​ 

  • 6″ – serves 6-8
  • 8″ – serves 12-14
  • 10″ – serves 20-25
  • 12″ – serves 30-35​


bakery 5 start food hygiene rating